CUSTOMER
SERVICES SUPERVISOR
Regular Full-Time
About Us
One of BC’s Top Employers, the City of Coquitlam offers meaningful
career opportunities to make a difference within the local community. As
the sixth largest city in BC, we are home to more than 150,000 residents. Our
diverse municipality is a great place to work as it continues to grow through
innovative urban design, inspiring arts, culture and recreation programs, and
state-of-the-art transportation systems. Our brand is built on managing our
resources in a responsible and sustainable manner, while supporting a vibrant,
growing regional urban centre. We
envision a bright future in Coquitlam that we hope includes you!
About You / What We
Are Looking For
We are
seeking a dynamic, experienced Customer Service Supervisor to join our Bylaw Services
team. This position will be responsible
for overseeing the day-to-day administrative operations of the public service
counter of the division. Working in a
fast-paced, demanding but fun environment, the successful incumbent will be
expected to manage multiple priorities with competing deadlines; carry out
tasks and identify priorities with little supervision or direction; exercise
sound decision making; and demonstrate tact, diplomacy and political acumen in
a local government setting.
Reporting
to the Manager Administrative Services and Animal Shelter the successful
incumbent will be required to supervise and provide assistance to other
clerical staff in the division; generate
and prepare reports; handle internal and
external inquiries regarding interpretation of bylaws and departmental
policies, practices and procedures; have
the ability to review current procedures and seek out process efficiencies and
update as required; provide training and
on-going staff direction regarding tasks and expectations; have a strong understanding of POS and cash
handling and monitor and ensure that customer service standards are met for
in-person, telephone and email enquiries.
Minimum Qualifications
The ideal candidate is driven to achieve
excellence in customer services; has proven abilities to exercise sound
judgement and leadership, especially as it related to problem solving;
strategic and analytical thinking; strong verbal and written skills; strong
technical skills; is highly collaborative and functions well as a
multi-disciplinary team and has the ability to deliver on a wide range of
responsibilities with little supervision.
The successful candidate will have completed Grade 12, supplemented
with relevant courses and related supervisory experience or an equivalent or
training and experience. A valid
British Columbia Driver's License is required.
Preferred Qualifications
The ideal candidate will have relevant experience in a government
setting, as well as experience using Amanda and Tempest applications.
What We Offer:
This CUPE position has an hourly rate range of $40.23 - $47.35. The rate of pay is based on a variety of factors
including qualifications, knowledge, experience and skills.
You will have the chance to join a rapidly growing and diverse team
dedicated to supporting the local community, and be able to engage in variety
of learning and development opportunities. Additionally, there is an
opportunity to participate in an earned day off/flex day program. City offers
an attractive vacation and extended benefits package, including the ability to
contribute to the Municipal Pension Plan.
Accessibility / Equal Opportunity Employer
The City of Coquitlam
is proud to be an Equal Opportunity Employer working towards enhancing
equitable practices in our recruitment and retention processes. As an
organization we are committed to creating an inclusive work environment to
support our growing and diverse work force. To learn more about what equity,
diversity, and inclusion means, and the City’s efforts in support of these
principles, please visit coquitlam.ca/edi for more information.
If at any time during the application or recruitment process you require
additional assistance or an accommodation, please contact our team for
confidential support. Staff can also provide in-person support if required.
Good people make Coquitlam great, sign up for career alerts through our
recruitment portal to stay up to date about opportunities within our team, or
follow us on LinkedIn to learn more about
how #YouCouldWorkHere too!
Please apply online at www.coquitlam.ca/careers by 11:55 pm on November 20, 2026.
We thank all
applicants for their interest; however, only those selected for an interview
will be contacted.