GENERAL
OFFICE SUPERVISOR - RCMP
Regular Full-Time
About Us
One of BC’s Top Employers, the City of Coquitlam
offers meaningful career opportunities to make a difference within the local
community. As the sixth largest city in BC, we are home to more than
150,000 residents. Our diverse municipality is a great place to work as it
continues to grow through innovative urban design, inspiring arts, culture and
recreation programs, and state-of-the-art transportation systems. Our brand is
built on managing our resources in a responsible and sustainable manner, while
supporting a vibrant, growing regional urban centre. We envision a bright future in Coquitlam that
we hope includes you!
About You / What We Are Looking For
We are seeking a dynamic, experienced General
Office Supervisor to join our Police Services team at the Coquitlam RCMP
detachment. This position will be
responsible for overseeing the day-to-day administrative operations of the
front counter and general administration team within the detachment. Working in a fast-paced, demanding but fun
environment, the successful incumbent will be expected to manage multiple
priorities with competing deadlines; carry out tasks and identify priorities
with little supervision or direction; exercise sound decision making; and
demonstrate tact, diplomacy and political acumen in a local government
setting. This is a CUPE Local 386
position.
Reporting to the Manager Police Community Services,
the successful incumbent will be required to plan, supervise and provide
direction to a moderately large group of subordinates in several units engaged
in operational functions within the detachment. This includes front counter
staff, traffic clerk positions, stenographers, security clearance specialists
and other related administrative positions.
Supervisory responsibilities include but are not limited to preparing
shift schedules, participating in the recruitment and selection of
subordinates, provide training to new staff and ensure ongoing review of staff
work for accuracy, providing any necessary performance feedback and setting of
expectations.
A strong understanding of the various systems used
within the RCMP detachment, including the methods, principles and practice used
in the operation of PRIME, CIIDS, PIRS, OSR and CPIC systems will be key for
this role in ensuring the accuracy of work completed. This position will also
be responsible for exercising of final judgment in a wide variety of office
management problems, dealing with escalating issues or inquiries both
internally and externally. The ideal candidate is driven to achieve excellence
in customer services; has proven abilities to exercise sound judgement and
leadership, especially as it related to problem solving; strategic and
analytical thinking; strong verbal and written skills; is highly collaborative
and functions well as a multi-disciplinary team and has the ability to deliver
on a wide range of responsibilities with little supervision.
Qualifications
The successful candidate will have completed Grade
12, supplemented with relevant courses and related supervisory experience or an
equivalent or training and experience. Working knowledge of the Criminal Code
of Canada, and other applicable federal and provincial statutes enforced by the
RCMP are also necessary for this role. Previous supervisory or
leadership experience is essential.
What We Offer:
This CUPE position has
an hourly rate range of $41.91 - $49.34 (2026 rates).
The
rate of pay is based on a variety of factors including qualifications,
knowledge, experience and skills.
You will have the chance to join a rapidly growing and diverse team
dedicated to supporting the local community, and be able to engage in variety
of learning and development opportunities. Additionally, there is an
opportunity to participate in an earned day off/flex day program. This position
is based in Coquitlam with some flexible, hybrid work options available. The
City offers an attractive vacation and extended benefits package, including the
ability to contribute to the Municipal Pension Plan.
Accessibility / Equal
Opportunity Employer
The City of Coquitlam is proud to be an Equal Opportunity Employer
working towards enhancing equitable practices in our recruitment and retention
processes. As an organization we are committed to creating an inclusive work
environment to support our growing and diverse work force. To learn more about
what equity, diversity, and inclusion means, and the City’s efforts in support
of these principles, please visit coquitlam.ca/edi for more information.
If at any time during the
application or recruitment process you require additional assistance or an
accommodation, please contact our team for confidential support. Staff can also
provide in-person support if required.
The successful candidate must be able to obtain and maintain Enhanced
Reliability Status as a condition of employment, in accordance with the
Government of Canada’s Directive on Security Screening. Applicants must provide
a complete and verifiable five (5) year history, including residences,
employment, education, and other activities, with no unexplained gaps.
Periods of six (6) consecutive months or more spent outside Canada must be disclosed
and may require additional verification. Screening may include identity
verification, criminal record checks, reference checks, credit check and other
background inquiries relevant to the position.
Good people make Coquitlam great, sign up for
career alerts through our recruitment portal to stay up to date about
opportunities within our team, or follow us on LinkedIn to learn more about
how #YouCouldWorkHere too!
Please apply online at www.coquitlam.ca/careers by 11:55 pm on September 18, 2026.
We thank all applicants for their interest; however, only those selected
for an interview will be contacted.