Senior ICT Project Manager

SENIOR ICT PROJECT MANAGER

Regular Full Time (Exempt)

About Us

One of BC’s Top Employers, the City of Coquitlam offers meaningful career opportunities to make a difference within the local community.  As the sixth largest city in BC, we are home to more than 150,000 residents. Our diverse municipality is a great place to work as it continues to grow through innovative urban design, inspiring arts, culture and recreation programs, and state-of-the-art transportation systems.

Our brand is built on managing our resources in a responsible and sustainable manner, while supporting a vibrant, growing regional urban centre.  We envision a bright future in Coquitlam that we hope includes you!

About You / What We Are Looking For

The City of Coquitlam is seeking up to two experienced Senior ICT Project Managers to help lead some of the organization’s most significant technology modernization and digital transformation initiatives, including a major enterprise-wide Enterprise Resource Planning (ERP) transformation.

Reporting to the Manager, Project Management, these roles are responsible for leading complex, enterprise-wide projects that support the City’s strategic priorities and enhance how services are delivered to our community. Working across departments, you will partner with business leaders, subject matter experts, vendors, solution providers, implementation partners and executive sponsors to deliver high-impact projects that drive innovation, modernization, and organizational change.

This is an exciting opportunity for senior project management professionals who thrive in complex environments and enjoy bringing people together to achieve meaningful outcomes. You understand that successful project delivery is about more than managing timelines and budgets—it is about building relationships, navigating change, influencing stakeholders, and helping organizations successfully adopt new ways of working.

We are looking for collaborative and strategic project leaders who bring strong business acumen, exceptional communication skills, and a proven ability to lead large-scale transformation initiatives. As one of these roles will play a key leadership role in the City’s enterprise-wide ERP transformation, significant experience leading a major, multi-year, cross-functional ERP implementation will be particularly important. This experience should include accountability for coordinating multiple business and technology workstreams, executive-level governance, external partners and significant organizational change.

These roles offer the opportunity to influence how one of British Columbia’s fastest-growing municipalities leverages technology to improve services, modernize operations, and support future growth.

Main Responsibilities

• Lead large, enterprise-wide technology modernization and transformation projects and programs, including major ERP implementations, from strategy and planning through procurement, implementation, go-live, stabilization and transition to service.
• Develop and manage project plans, budgets, schedules, governance frameworks, risk management strategies, and communication plans to ensure successful project outcomes.
• Partner with departments across the organization to identify business needs, define project objectives, and align initiatives with Council priorities, business plans, and ICT strategic objectives.
• Lead and coordinate cross-functional project teams and multiple interdependent workstreams involving internal staff, business stakeholders, technical resources, consultants, solution providers, vendors, and implementation partners.
• Manage relationships with external vendors, solution providers and implementation partners, establishing clear accountabilities and proactively addressing performance, delivery, scope and dependency issues.
• Work closely with change management resources and business leaders to support organizational readiness and the adoption of new technologies, processes and ways of working.
• Present project updates, recommendations, key risks, issues, decisions required, timelines and performance metrics to executive sponsors, steering committees and senior leadership.
• Develop business cases and project charters, and work with Procurement and other specialists to support the development of procurement documentation and Requests for Proposals (RFPs).
• Establish and enhance project management methodologies, governance practices, tools, and frameworks that support continuous improvement across the organization.
• Monitor project financial performance and ensure responsible stewardship of public funds through effective budget management and resource planning.
• Build and maintain strong relationships with internal and external stakeholders while facilitating collaboration across multiple departments and project teams.
• Identify, assess, and proactively manage project risks, issues, dependencies, and opportunities throughout the project lifecycle.
• Provide guidance and mentorship to project team members and, where required, other project managers leading related workstreams, while promoting project management best practices and a culture of continuous improvement.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Information Technology or a related discipline, plus a minimum of eight years of progressive project management experience leading large, complex IT, enterprise technology or digital transformation initiatives; or an equivalent combination of education, training and experience.
• Project Management Professional (PMP) certification.
• Demonstrated experience delivering complex projects using waterfall, Agile and/or hybrid project management methodologies.
• Demonstrated experience leading large, multi-year, enterprise-wide projects or programs involving multiple departments, business functions and interconnected workstreams.
• Experience managing project budgets, vendors, solution providers, procurement processes and external implementation partners within complex technology initiatives.
• Demonstrated experience working with executive sponsors, steering committees and senior leaders to support governance, decision-making, risk management and project accountability.
• Strong written, verbal, facilitation, and presentation skills, with the ability to communicate effectively with both technical and non-technical audiences.
• Experience supporting organizational change, business readiness and successful transformation outcomes associated with major technology implementations.

Preferred Qualifications

• Master’s degree in Business Administration, Information Technology, Computer Science or a related discipline is considered an asset.
• Experience leading a major, large-scale ERP transformation within a complex organization, involving multiple business functions, project workstreams, integrations and organizational change, through significant stages of the project lifecycle, including planning, procurement and/or partner selection, design, implementation, testing, organizational readiness, go-live and stabilization.
• Experience with major enterprise ERP platforms such as Oracle, SAP, Workday, Unit4 or comparable enterprise solutions.
• Experience working within a large, complex organization, such as a municipality, Crown corporation, health authority, government agency or similarly complex private sector organization, is considered an asset.
• Prosci, Certified Scrum Master (CSM), Product Owner, Lean Six Sigma, Organizational Change Management (OCM) or similar certifications.
• Experience working across waterfall, Agile and hybrid delivery environments and adapting project methodologies to the needs of complex enterprise implementations.
• Experience developing project governance frameworks, methodologies, standards, and continuous improvement initiatives.
• Experience coordinating large, cross-functional project teams involving project managers, business analysts, change specialists, technical resources, implementation partners and executive sponsors.

The Ideal Candidate

The ideal candidates are strategic and influential senior project leaders who can balance long-term vision with practical execution. You bring the experience and confidence to lead complex enterprise initiatives while building trust and credibility with stakeholders at all levels of the organization.

Success in this role will come from your ability to navigate ambiguity, manage competing priorities, and bring diverse groups together to achieve common goals. You are comfortable leading through influence rather than authority and excel at building consensus, managing change, and driving results within complex organizational environments.

You are equally comfortable working with executive sponsors and steering committees, business leaders, technical teams, solution providers and external implementation partners. You understand how to keep large transformations moving when multiple workstreams, dependencies, risks and stakeholder interests need to be balanced.

You are known for your strong judgement, emotional intelligence, and ability to communicate effectively with both technical and business audiences. You are proactive, solutions-oriented, and capable of independently leading initiatives while knowing when to escalate issues and engage stakeholders.

Most importantly, you are passionate about helping organizations modernize, improve services, and embrace innovation through effective project leadership and collaboration.

Why Work With Us

• Lead one of the City’s most significant enterprise technology and ERP transformation initiatives.
• Influence projects that have organization-wide impact and help shape the future of municipal service delivery.
• Partner with executive leaders, business stakeholders, and cross-functional teams on strategic and highly visible initiatives.
• Work on complex, cross-departmental initiatives involving enterprise systems, organizational change, data, integrations and business transformation.
• Be part of a collaborative and progressive organization recognized as one of BC’s Top Employers, with opportunities for professional growth, leadership development and meaningful public sector impact.

What We Offer:

This excluded position has an annual salary range of  $131,057 – $147,420 (2026 rates).  The rate of pay is based on a variety of factors including qualifications, knowledge, experience and skills.

You will have the chance to join a rapidly growing and diverse team dedicated to supporting the local community and engage in a variety of learning and development opportunities. Additionally, there is an opportunity to participate in an earned day off/flex day program.  These positions are based in Coquitlam with some flexible, hybrid work options available. The City offers an attractive vacation and extended benefits package, including the ability to contribute to the Municipal Pension Plan.

Accessibility / Equal Opportunity Employer

The City of Coquitlam is proud to be an Equal Opportunity Employer working towards enhancing equitable practices in our recruitment and retention processes. As an organization we are committed to creating an inclusive work environment to support our growing and diverse work force. To learn more about what equity, diversity, and inclusion means, and the City’s efforts in support of these principles, please visit coquitlam.ca/edi for more information.

If at any time during the application or recruitment process you require additional assistance or an accommodation, please contact our team for confidential support. Staff can also provide in-person support if required.

Applicants under consideration may be required to undergo and submit an acceptable police information check.

Good people make Coquitlam great, sign up for career alerts through our recruitment portal to stay up to date about opportunities within our team, or follow us on LinkedIn to learn more about how #YouCouldWorkHere too!

Please apply online at www.coquitlam.ca/careers by 11:55 pm on October 23, 2026.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.