USER
SUPPORT ASSISTANT
Auxiliary/On-Call (up to 2 positions)
About Us
One of BC’s Top Employers, the City of Coquitlam
offers meaningful career opportunities to make a difference within the local
community. As the sixth largest city in BC, we are home to more than
150,000 residents. Our diverse municipality is a great place to work as it
continues to grow through innovative urban design, inspiring arts, culture and
recreation programs, and state-of-the-art transportation systems. Our brand is
built on managing our resources in a responsible and sustainable manner, while
supporting a vibrant, growing regional urban centre. We envision a bright future in Coquitlam that
we hope includes you!
About You / What We Are Looking For
Are you a motivated self-starter with strong
problem-solving and analytical skills? Join our team of dedicated ICT
professionals and kickstart your career in information technology! In this role, you’ll provide essential
technical support to internal clients across the City, assisting with hardware
installations, imaging PCs and laptops, and fulfilling other hardware requests.
The successful candidate will also be responsible for referring unresolved
software and hardware malfunctions to technical specialists, and handling
necessary follow-up. This role will also be required to assist with the ICT
Support Desk as required.
Our ideal candidate will possess the ability to
work independently as well as part of a team, exercising sound judgment in
resolving problems within their scope of work. They must also display superior
customer service skills needed to assist internal users with their requests
efficiently and effectively.
Minimum Qualifications
Required qualifications include the completion of
Grade 12, supplemented by information technology or computer science
coursework. Candidates must also have previous related experience working in a
similar IT Help Desk or technical support role.
Preferred
Qualifications
Experience working in a municipal or government
environment considered to be an asset. Any equivalent combination of education
and experience will also be considered. A
BC Driver’s License is preferred in order to travel between work facilities,
however candidates who do not possess a driver’s license are still encouraged
to apply.
What We Offer:
This CUPE position has
an hourly rate range of $35.84 - $42.16 per hour. The rate of pay is based on a
variety of factors including qualifications, knowledge, experience and skills.
You will have the chance to join a rapidly growing and diverse team
dedicated to supporting the local community, and be able to engage in variety
of learning and development opportunities. This auxiliary/on call position is
based in Coquitlam, and follows a Monday through Friday schedule between the
hours of 8:00 am and 5:00 pm.
Accessibility / Equal
Opportunity Employer
The City of Coquitlam is proud to be an Equal Opportunity Employer
working towards enhancing equitable practices in our recruitment and retention
processes. As an organization we are committed to creating an inclusive work
environment to support our growing and diverse work force. To learn more about
what equity, diversity, and inclusion means, and the City’s efforts in support
of these principles, please visit coquitlam.ca/edi for more information.
If at any time during the
application or recruitment process you require additional assistance or an
accommodation, please contact our team for confidential support. Staff can also
provide in-person support if required.
Applicants under
consideration may be required to undergo a police information check (with no
adverse reports).
Good people make Coquitlam great, sign up for
career alerts through our recruitment portal to stay up to date about
opportunities within our team, or follow us on LinkedIn to learn more about
how #YouCouldWorkHere too!
Please apply online at www.coquitlam.ca/careers by 11:55 pm on June 10, 2026.
We thank all applicants for their interest; however, only those selected
for an interview will be contacted.